TERMS AND CONDITIONS OF SALE

You are accepting our terms and conditions of sale upon completion of your purchase.

   Article 1 : Subject 

The present general conditions of sale specify the rights and obligations of the buyer towards the products sold in the electronic catalogue www.carlalopez.es/shop, as part of a distance selling system.

The contract established in the event of an effective order within the framework of and according to the terms outlined in the current general of sale, results from the regulations of distance selling, such as they are notably the result of the Consumer Code, as well as the specific measures outlined below.

An order implies the irrevocable adherence to the general conditions of sale.

The client claims to have the capacity to conclude the present contract, that is, to have the legal majority and to not be under guardianship or legal guardianship.

 

   Article 2 : Identification of the author of the offer

The author of the offer is:

CARLA LOPEZ - Suatex Diseño S.L.

Head office: Avda. de Ferrol 4, 2ºI. 15320 As Pontes (A Coruña) Spain

CIF B70458500

Customer service: [email protected]

 

   Article 3 : Products 

The products for sale are those which feature on the website on the day that the client consults the site.

We draw the client’s attention to the fact that the photographs showing our products may turn out to be slightly different from reality due to the client’s screen settings and the lighting when the photos were taken.

 

   Article 4 : Prices 

The prices displayed are indicated in euros, all Spanish taxes included, including delivery expenses, order processing expenses and wrapping expenses.

The price must be paid in full when placing the order. The seller reserves the right to modify at any time the sale price which appears on the electronic catalogue.

In the case of a product delivery outside of the Spanish territory, the border crossing tariffs and formalities are the exclusive responsibility of the client, unless otherwise specified. The client therefore promises to check the importation possibilities of ordered products in relation to the territory of the country of delivery.

 

   Article 5 : Orders 

The buyer will need to identify himself or herself by filling in the order form offered by the website and follow the instructions

After having checked the content of the order, as well as its total cost, and corrected possible errors, the buyer will then confirm it definitively. This confirmation is tantamount to the conclusion of the contract.

Once the contract has been concluded we will send a receipt of the order to the buyer, by e-mail, containing a summary of the information registered in the order form.

 

   Article 6 : Means of payment 

To pay the prices of the products, the buyer is to follow the terms indicated on the order form.

The payment for purchases can only be made by credit card, bank card or Paypal. The buyer will need to transmit his or her bank card number, according to card type, the expiry date of the card, as well as the security number (3 figure number which is at the back of the bank card). In order to make an invoice, customers shall also provide their Identity Document Number.

The buyer guarantees to the seller, during the validation of his or her order form, that his or her situation is legal in regard to the payment card issuer.

The financial information will be transmitted, by means of an encryption protocol, to PAYPAL or to other banks providing services related to electronic distance payments, without third parties being able to have access to it.

 

   Article 7 : Delivery

The ordered product is delivered by post or by an independent transporter, depending on the nature of the ordered product, and by the exclusive initiative of the seller, to the address on the order form of the buyer. This address may differ from the address of the person who paid.

Carla Lopez delivers throughout the European Union and the rest of the world. For all countries outside of the European Union, delivery is made on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase.

In the event of damage, it lies with the buyer to verify the contents, the conformity and the state of the product on delivery. This verification should take place once the buyer, or a person duly authorised by the buyer, has signed the delivery order presented by the postmaster or by the transporter.

Despite the care taken in preparing orders, it may be that a product is missing from an order, or that an error occurred during its preparation. If you notice such an error, please let us know by sending an e-mail to [email protected] within a maximum of 48 hours following receipt of the order.

 

   Article 8 : Right of retraction

In accordance with the clauses of the consumer code, the buyer has a 14 clear day deadline, including the day of the delivery, to return the product to Carla Lopez for reimbursement, without any penalties apart from return costs.

The buyer will inform by e-mail of his or her intention to return the product, before the 14 day deadline has expired, to the following address: [email protected]

Carla Lopez will however only accept the exchange and reimbursement of products if all the conditions stipulated below are respected:

   a.The buyer informs the seller of his or her intention to return the product within the deadline outlined in the 3rd paragraph of the present article

   b.The product must not have been worn, jaded, changed, cleaned, or damaged

   c.The product must be returned in its original packaging accompanied by the invoice

   d.The returned products are handed over by the buyer to the courier within the 14 days following their receipt

In the event where the return of the product by the buyer is due to an error by Carla Lopez such as a product missing from the order or the receipt of the wrong product (subject to article 3 of the documents herein) or a defect in the product’s fabrication, Carla Lopez promises to reimburse, in addition to the purchase price of the product, the forwarding fees paid for by the buyer for the delivery of the product.

The buyer will need to report the error by e-mail to [email protected] within a maximum of 48 hours following receipt of the order.

The buyer who will have exercised his right of retraction within the conditions of the present article will be reimbursed within 30 days from the date on which Carla Lopez was aware of the exercising of his or her right of retraction.

No reimbursement can take place to the benefit of the buyer who has not exercised his or her right of retraction within the conditions of the present article. In this case the buyer will only be able to claim his or her expenses, on the return of the product bought such as it will have been received before.

 

   Article 9 : Customer Services 

For all information requests or complaints, the buyer may contact customer services at the following address: [email protected]

 

   Article 10 : Personal information 

The transmission of information on the website carlalopez.es operates within a secure context which respects the formalities in force on the Internet.

Bank card numbers are not kept on the website carlalopez.es but on the secured website of our banking establishment.

Carla Lopez promises to not divulge the information to third parties. The information is confidential and will only be used to process the order.

In accordance with the Data Protection law, you have the right to access, change and cancel the personal details which concern you. In order to do this, you will need to make the request to us on line or by post, indicating your surname, first name, address and if possible your client reference to the following address: CARLA LOPEZ - Suatex Diseño S.L. - Avda. de Ferrol 4, 2ºI. 15320 As Pontes (A Coruña). Spain

 

   Article 11 : Applicable Law

The general conditions of sale and the present contract are governed by Spanish law.

 

   Article 12 : Modifications and Updates

The general conditions of sale are regularly modified, notably in view of possible changes to standards. The new general conditions of sale will apply on the date of their publication on the site www.carlalopez.es